Johnathan

Competent Project Manager – IELTS 7.0

Johnathan has more than 5 years of experience in service and project management. Johnathan has demonstrated that he is visionary, adaptive, and highly responsible at work.

Technical Skills

  • Have extensive theoretical knowledge (PMI, PMP, PSM) and a good Agile mindset
  • Be familiar with SCRUM on daily basis and JIRA
  • Deeply understand and know how to choose the proper methodology depending on project requirements
  • Possess great scope management skills, client management as well as planning & risk management skills
  • Have a full understanding of the whole Software Development Life Cycle

Soft skills/Teamwork: 

  • Good communication skills to explain the whole process and progress to different stakeholders.
  • Ability to understand and be understood by people from varying backgrounds
  • Excellent team management and ability to facilitate team spirit
  • Very good problem solving skill
  • Ability to see things differently and approach things uniquely.
  • Be resourceful to work without always being told what to do 
  • Dedicated, detail-oriented, and hard-working
  • Familiar with working directly with US/EU clients
  • A good team player and supportive to other team members
  • Creative, think out of the box
  • Highly responsible, self-motivated, and self-disciplined.

English skills: Upper-intermediate level. His score was 7.0 on International English Language Testing System (IELTS) test.

Education & Certification

  • PMI project management fundamental (2021).
  • IELTS 7.0 (2019).
  • Transformational leadership (2019).
  • Enabling and managing office 365 (2017).
  • ITIL Foundation (2016).
  • Scrum master (2015).
  • Service Snow admin (2015).
  • MCSA (2012)

Industry Exposure

  • Communication & Media
  • Retail
  • Education
  • Construction and Engineering
  • Food Service
  • Business Professional Service

Location

Ho Chi Minh City

Employment

Sunbytes Project Manager

Jul 2021 – present

Project 1 – Dedicated Project Manager for a Dutch Agency

  • Managing scrum projects as a Project Manager/ Proxy Product owner
  • Managing waterfall projects, custom WordPress applications
  • Working directly with Dutch clients
  • Managing the Maintenance team
  • Running service desk projects
  • Managing hybrid teams from Vietnam and The Netherlands

Previous Company 

Jul 2016 – Jul 2021

Internal Project Manager | May 2020 to Jul 2021

  • In charge of managing small projects of Microsoft 365 and Service Desk support services.
  • Manage and deploy new features/changes for Microsoft 365 and Service Desk support services (project scope, schedule, milestone, and resource)
  • Work closely with relevant stakeholders to manage deployment throughout each phase and report to upper management
  • Coordinate with experts to foresee and manage risks/constraints.

Service Desk Manager | Mar 2017 – May 2020

  • Manage performance and collaboration of service desk team to maintain the high quality of current services and customer satisfaction
  • Design roadmap for the team with a detailed plan including clear objectives, milestones, and activities
  • Be the main point of contact for any problems/escalations from customers/team members in order to provide the right solution following a defined process and agreement
  • Responsible for availability of team resources, reports of current tasks/services, and new requests. Coordinate with relevant internal and external teams to extend current services to new customers (US, DE, FR…)
  • Contribute to internal continuous improvement program with a variety of ideas about management, reporting, and automation
  • Owner of internal solution base, knowledge sharing, training plan & KPIs for team members. Seeking necessary training and facilitating team members to join them

Senior Support Analyst| Jul 2016 to Mar 2017

  • Provide SPOC for any IT requests/incidents from users of a big hospital in the US
  • Manage and assign technicians to assist user needs within specific SLA to prevent interruption of their business
  • Be a consultant for any changes to current services or new requests from the customer
  • Provide proposal for improvement of process, quality, and performance
  • On-job training for new members in ITSM. Encourage initiatives, propose rewards in a proper way for good performance or contribution

Previous Company 

Sep 2013 – Jun 2016

  • Plan and execute on-boarding activities to certain manage engines for new clients of several regions in Europe
  • Collaborate with QA & QC team to create various test cases & preventative actions for new services/changes
  • Apply ITIL process to all current services to improve productivity, manage risk and increase the quality of service.
  • Monitor and maintain processes/services/workflows, receive user feedback/problems and provide solutions/assistance in a timely manner

Hire Johnathan for your team now.

Send us your contact and we will arrange an interview between ohnathan and you today!

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