From an external consultant to a dedicated team

Launched in 2005, TeamViewer focuses on cloud-based technologies to enable online remote support and collaboration globally. TeamViewer is the pioneer in delivering smart solutions that provide businesses and individuals with remote desktop support, remote access, and online collaboration to connect worldwide.

Client: TeamViewer
Industry: IT service
Link: www.teamviewer.com

Background

Today, TeamViewer has more than 600,000 customers worldwide. It offers six product lines and runs various marketing campaigns to reach diverse audiences.

The primary platform for most of these campaigns is TeamViewer’s website, which features 21 localized versions and receives enormous global traffic. TeamViewer sought an IT staffing company to conduct a comprehensive website audit to optimize this platform for external campaigns. The audit mainly focused on the following elements:

Website performance
Website interface
Technology implementation
DevOps structure

Sunbytes solution

A transition from an external consultant to a dedicated team integrated into the organization

TeamViewer and Sunbytes established a long-term partnership in 2018. Following the initial collaboration, TeamViewer was impressed by Sunbytes’ software solutions and entrusted them with implementation tasks.

A dedicated team of eight members was quickly formed, and they worked tirelessly to meet the deadlines set by the marketing team at that time.

Since then, Sunbytes’ dedicated developers have consistently supported TeamViewer’s internal development team by implementing customized solutions for their current system.

These efforts have resulted in a unique and satisfying user experience for website visitors, improved outcomes for marketing campaigns, and addressed the diverse needs of different departments within the organization. The most significant success in our partnership lies in our impeccable cooperation, where our dedicated team has focused on:

Ensure the sustainability of the system by clean code

Regular code review sessions between the Sunbytes team and TeamViewer’s internal staff are an essential part of our daily project tasks. These reviews ensure top-level code quality and compliance with the organization’s standards.

Empower the TeamViewer development team to reach the deadlines set by internal stakeholders

As a leader in innovative technologies that connect people and businesses anywhere, anytime, TeamViewer views deadline compliance as crucial to success. The partnership with Sunbytes has alleviated the pressure on internal developers to meet tight deadlines amidst frequent changes. Additionally, it has allowed the organization to spontaneously implement innovative ideas without overwhelming the current workforce.

Share the value-added knowledge and expertise with the client

By working with us, TeamViewer’s internal team has benefited from tailored solutions proposed by our experienced IT engineers in Vietnam and the Netherlands. Our expertise has helped TeamViewer expand its functionality, compatibility, and online security capabilities, earning us numerous compliments from our clients.

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